Privacy Policy

Triad Detailing ("we," "us," or "our") provides mobile car detailing services across Greensboro, High Point, Winston-Salem, and the surrounding NC Triad. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (triaddetailing.com), our booking system, and information submitted through our advertising — including lead forms on Facebook and Instagram.

1. Information We Collect

Information you give us directly. When you book a detail, request a quote, call or text us, or fill out a lead form in one of our Facebook or Instagram ads, we may collect:

• Your name
• Phone number and email address
• Your vehicle's make, model, and condition details
• Your service address (so we can come to you)
• Preferred appointment dates and times
• Anything else you choose to include in a message to us

Information collected automatically. When you visit our website, we and our analytics partners automatically collect standard usage data such as your IP address, device and browser type, pages viewed, and how you found us. This is collected through cookies and similar technologies (see Section 4).

2. Facebook & Instagram Lead Ads

If you submit your information through a lead form in one of our ads on Facebook or Instagram, Meta Platforms, Inc. shares the information you entered (such as your name, phone number, and email) with us. We use that information only to:

• Contact you about the detailing services you asked about
• Provide quotes and schedule appointments
• Follow up about offers you expressed interest in

Your use of Facebook and Instagram is also governed by Meta's own Privacy Policy. We do not sell the information you submit through lead forms.

3. How We Use Your Information

• To respond to inquiries and provide quotes
• To schedule, confirm, and perform detailing appointments
• To send appointment reminders and service follow-ups
• To let you know about promotions or offers (you can opt out anytime)
• To measure and improve our website and advertising
• To comply with legal obligations

4. Cookies & Tracking Technologies

Our website uses the following tools, which set cookies or use similar technologies:

• Meta Pixel — helps us understand how visitors interact with our site and show relevant ads on Facebook and Instagram. You can adjust your ad preferences in Meta Ad Preferences.
• Google Analytics 4 — helps us understand website traffic and usage. You can opt out with the Google Analytics Opt-out Browser Add-on.

You can also limit or block cookies through your browser settings. The site will still work if you do.

5. How We Share Information

We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed:

• Meta (Facebook/Instagram) — advertising and lead forms
• Google — website analytics and appointment scheduling
• Netlify — website hosting and booking form processing

We may also disclose information if required by law or to protect our rights, customers, or others.

6. Data Retention

We keep your information only as long as we need it to serve you — typically for the duration of our customer relationship plus a reasonable period for records, or until you ask us to delete it.

7. Your Choices & Rights

• Opt out of marketing: reply "STOP" to any text, use the unsubscribe link in any email, or contact us directly.
• Access or delete your data: email us and we'll tell you what we have on file, correct it, or delete it.
• Ad tracking: manage your preferences through Meta Ad Preferences and your browser's cookie settings, as described in Section 4.

8. Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the current version. Meaningful changes will be posted on this page.

10. Contact Us

Questions about this policy or your information? Reach out anytime: